Refund Policy

If SceneBranch isn’t right for you, ask for a refund within 14 days of your first payment for a plan — monthly or annual — and you’ll get a full refund. No questions asked; we may ask what we could have done better, but you don’t have to answer. Refunding cancels the plan.

• Monthly plans renew each month. Cancel any time before the renewal date and you won’t be charged again; you keep your plan until the end of the month you paid for. Past months aren’t refunded.
• Annual plans: if a renewal catches you by surprise, ask within 14 days of the renewal charge and we’ll refund it in full, provided you haven’t used the credits included for the new year.

Credit packs you haven’t used are refundable within 14 days of purchase. Once any of a pack’s credits have been spent, that pack isn’t refundable — credits are the compute already done for you.

• A generation that fails because of us is never charged: its reserved credits are returned automatically.
• If you cancel or reject a generation, you pay only for the work that had already run.
• If a finished video is broken because of a problem on our side, tell us within 14 days and we’ll return its credits or make it right — whichever you prefer.
• If the service is unavailable for an extended period, we’ll credit affected workspaces fairly.

Email support@scenebranch.com or call +1 (786) 837-0641 with the email address of your account. We aim to answer within one business day.

Payments for SceneBranch are processed by Paddle, our Merchant of Record, so the refund is issued by Paddle to your original payment method. It usually appears within 5–10 business days, depending on your bank. You can also contact Paddle directly about any charge.

Please contact us before disputing a charge with your bank. A refund is faster for you than a dispute, and we’ll always sort it out.

This policy is in addition to any rights you have under the consumer law where you live; nothing here limits them. It forms part of our Terms of Service.